Return and Exchange Policy

At Indus Clothing, we want you to absolutely love what you ordered. However, if something isn't right, we’re here to make the return and exchange process as easy and hassle-free as possible. Please find our return and exchange guidelines below for items purchased from Indus Clothing:

We accept returns or exchanges only in cases where a defective product is received or an incorrect item has been delivered. Requests must be raised within 7 days from the date of delivery.

To be eligible, the item must be unused, with original tags intact, and returned in its original packaging bag.

For defective or damaged product claims, a clear and uninterrupted unboxing video is mandatory. The video must show the sealed package from the beginning and continue until the product has been completely unpacked, allowing us to verify the condition of the item at the time of delivery. Claims without a valid unboxing video may not be eligible for a return, exchange, or other resolution.

Note: If multiple items are involved, please submit a separate request for each affected item, clearly mentioning the issue so our team can assist you efficiently.

After 7 Days

Unfortunately, we will not be able to process returns or exchanges once 7 days have passed since delivery. We appreciate your understanding on this matter.

Cancellation Policy Customers may request order cancellations only within twenty‑four (24) hours of the original purchase. After this period, all orders shall be considered final and ineligible for cancellation.

Two-Time Exchange Policy

Even within the 7-day window, we allow a maximum of two exchanges. We kindly request that you select your size or color carefully during the first exchange, as we do not offer returns or further exchanges on items that have already been exchanged once. Thank you for your understanding and cooperation.

Received a Damaged or Incorrect Item?

In the rare case that you receive a damaged, defective, or incorrect product, you can initiate an exchange request directly through our website. Please ensure that any such issues are reported within 7 days of receiving your order.

For damaged or defective product claims, a clear unboxing video showing the package from its sealed condition through the complete unpacking process is required. This helps us verify the condition of the product at the time of delivery and enables us to investigate the issue appropriately.

Planning to Exchange for a Different Item?

If you opt for an exchange, you can select an alternative product of equal or lesser value.

If the selected replacement item is of lower value, the store credit of the same value will be issued within 7 working days after we receive your returned parcel at our warehouse.

Your satisfaction is very important to us, and we are committed to making your shopping experience delightful. Should you have any questions or require further assistance, please do not hesitate to contact our support team — we’re always happy to help!

Thank you for choosing Indus Clothing.

We appreciate your trust in us!